Our Team

Below is the list of people who report directly to Dr. Bryan Terry, Vice Chancellor of Enrollment Management.

Christopher Keller, Director, Undergraduate Admissions

  • Preparing, implementing and evaluating the University’s undergraduate strategic recruitment plan
  • Compiling, analyzing and utilizing data for analysis and assessment of current and projected market trends
  • Developing and maintaining enrollment projection model and establishing enrollment targets by category/program mix
  • Administering Freshmen Merit Scholarship program
  • Developing Co-admission and Accelerated Masters programs in conjunction with regional community colleges
  • Developing recruitment publications, and Admissions web and social media presence
  • Planning major on and off campus recruitment and yield enhancement events

Dr. Kim Sousa-Peoples, Director, New Student Transitions & First Year Experience 

  • SOAR (Spartan Orientation, Advising, and Registration)
  • NAV1GATE: New Student Convocation
  • Rawkin’ Welcome Week
  • FYE 101: Succeed at the G
  • Keker First Year Common Read (KFYCR)
  • Online Orientation
  • Families of Future Spartans

Dr. Joseph M. Green, Executive Director for Retention, Progression And Completion, Student Success Center

  • Student Support Services TRIO-(SSS)
  • High Impact Practices: Common Intellectual Experiences, Undergraduate Research, and Internships
  • Increasing outreach to encourage students to engage UNCG support services
  • AASCU Frontier Set – Conductor
  • AIMS UNC General Administration (OSIP) – Co PI
  • Supplemental Instruction Program (SIP) & Tutoring and Academic Skills Program (TASP)
  • Principal Investigator McNair Post-Baccalaureate Achievement Program (TRIO) – Prospective for Summer 2018
    • Providing 25 UNCG first-generation, low-income and students underrepresented in graduate education a comprehensive, effective, and relevant plan directed toward graduate studies leading to the doctoral degree

Deborah Tollefson, Director, Financial Aid Office

  • Working to increase the number of new and returning students who complete the financial aid process by our preferred filing date
  • Increasing the number of Federal Pell Grant recipients who receive refunds before classes start
  • Implementation of new Scholarship Management System
    • Students can more easily apply for institutional scholarships
    • Departments can more easily review and select eligible scholarship recipients
    • Automates communication between academic departments and the Financial Aid Office

Dana Saunders, Director, Students First Office

  • Providing supplemental academic advising support to all undergraduates regardless of major, particularly for students with questions regarding academic policies, appeals, major exploration, and graduation planning
  • Serving as the centralized advising center for approximately 6500 Exploratory (EXP) Majors
  • Coordinating Starfish EARLY ALERT Outreach to support high need students
    • Enables faculty and instructors to identify students in need of academic support
    • Focuses outreach to “at-potential” first-year students (Rapid Insight deciles 1-4)
  • Coordinating a 4-tier program curriculum for students in Academic Recovery, who are on academic probation or returning to UNCG after academic suspension/dismissal

Dr. Rod Wyatt, Senior Director, College Completion Initiatives

  • Spartan Men’s Initiative (SMI) working with males who are most likely to drop out of college
  • SOAR Meet and Greet Breakfast to engage with SMI students early during their academic experience
  • Currently collaborating on several grants & projects that focus on student success, pipelining, retention, persistence, and graduation
  • Developed the UNCG CHANCE Latino/Hispanic High School Summer Initiative
  • 110+ Completion Project
  • Advisor to multiple student organizations, which are found to positively impact retention and persistence of underrepresented students

Dr. Samantha Raynor, Senior Director for Student Success Initiatives

  • Co-Principal Investigator and Site Team Coordinator of the Frontier Set grant initiatives
    • Manage and coordinate all operations related to the Frontier Set initiatives including Summer Bridge, Enhanced Digital Learning-Online Tutoring and Supplemental Instruction, UNCG CHANCE, and Advisors Institute.
  • Develop, implement, and assess bold and imaginative initiatives to foster undergraduate academic success with a specific focus on first-year, first-in-family to attend college, low-income, and rural students.
  • Lead campus-wide collaboration and implementation of programs to improve first to second year student retention rates

Jeffrey Collis, Data Manager

  • Predictive modeling and scoring: Likelihood to enroll, to retain, focusing areas for targeted intervention
  • Data and visual analytics:
    • Longitudinal comparisons of daily and census total enrollments, IPEDS reportable headcount and fundable courses hours
    • Comparative analyses cross referencing admissions, SOAR, financial aid, registration, payment status
    • Cohort registration and retention
    • Term-to-term enrollment
  • Automated reporting of withdrawal notifications for Enrollment Management and academic units

Michael Gaines, Director, University Registrar’s Office


  • Leveraging and implementing AACRAO’s consulting report best-practice recommendations to enhance University Registrar’s Office operations
  • Collaborating and participating on Integrated Futures Team’s Engage Banner 9 campus project.  Implementing policy, procedural, and technology recommendations from the Banner 9 project business process analysis